Disconnect grows between law firm service and client expectation, survey finds

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Source: Legal IT Insider

The future of the legal sector is a cause for concern among legal professionals in the U.K., with large swathes of in-house and private practice lawyers saying they believe that the legal sector has been slow to embrace data, technology, and new models for delivering services. In Axiom’s second annual report on how changing career perspectives have persisted from pandemic to recession, most respondents also said that a disconnect has developed between what law firms deliver and what clients expect.

Over 90% of in-house counsel and three quarters of private practice lawyers said that the legal sector is slow to embrace data, technology and new delivery models – a significant increase on the 64% who felt the same way last year.

Read full article: https://legaltechnology.com/2023/07/25/disconnect-grows-between-law-firm-service-and-client-expectation-survey-finds/

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