Source: United Business Journal
In a dramatic turn of events, Delta Air Lines Inc. faced a significant operational crisis this month when a severe technological outage led to the cancellation of thousands of flights. This disruption was primarily caused by a faulty software update from CrowdStrike Holdings Inc., a cybersecurity firm. The issue had a cascading effect on Microsoft Corp.’s software, leading to widespread technical problems across various sectors, including aviation.
The outage severely impacted Delta’s operations, leading to flight cancellations, delays, and substantial inconvenience for passengers. Initial estimates suggest that the financial repercussions for Delta could be as high as $350 million. This figure includes direct costs from the disruption, such as compensation for canceled flights and indirect costs like reputational damage and the operational strain of managing a large-scale crisis.
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